Trust metrics reviewers ignore
Ask about median time-to-resolution on safety tickets, percentage of accounts undergoing re-verification annually, and whether human moderators cover off-peak hours. Glossy UI means little if reports sit for days.
Questions to ask before paying annual plans
- Can I pause without losing verification history?
- How does travel mode interact with discovery radius?
- What data is deleted versus anonymized after account closure?
Avoiding review bias
Store ratings skew toward anger or delight extremes. Pair star averages with long-form forums, but remember survivorship bias. Nothing replaces a 48-hour trial where you observe pacing, bot influx, and how support replies to a synthetic report.