Support & FAQ

Safety-critical reports target first response within minutes. Billing and general questions usually get a human answer within one U.S. business day.

Yes. Choose Appeal in the ticket form. Include respectful context—our reviewers read the full moderation trail before deciding.

Use in-app Privacy settings. Some fraud-prevention retention may apply briefly after deletion; see Privacy.

Common reasons: sunglasses hiding eyes, group shots without clarity, screenshots, or watermarks. Upload a clear solo portrait facing the camera.

We prioritize async support for speed and documentation. Phone escalation exists for verified safety cases handled by specialists.