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Search-friendly answers below. If your issue is account-specific, open a ticket—minimal fields on purpose.
Open a ticket
Expanded FAQ
Safety-critical reports target first response within minutes. Billing and general questions usually get a human answer within one U.S. business day.
Yes. Choose Appeal in the ticket form. Include respectful context—our reviewers read the full moderation trail before deciding.
Use in-app Privacy settings. Some fraud-prevention retention may apply briefly after deletion; see Privacy.
Common reasons: sunglasses hiding eyes, group shots without clarity, screenshots, or watermarks. Upload a clear solo portrait facing the camera.
We prioritize async support for speed and documentation. Phone escalation exists for verified safety cases handled by specialists.